microsoft office technical support phone number

#MICROSOFT OFFICE TECHNICAL SUPPORT PHONE NUMBER PRO#
#MICROSOFT OFFICE TECHNICAL SUPPORT PHONE NUMBER SOFTWARE#

Per the MSDN agreement, installation of Exchange Server from an MSDN Universal Subscription to send and receive personal or business-related e-mail is prohibited If a problem occurs in a production environment, a paid incident would need to be opened to address that particular issue. To clarify, the MSDN account can only be used for problems in a test or lab environment with typically 10 users or less.

#MICROSOFT OFFICE TECHNICAL SUPPORT PHONE NUMBER SOFTWARE#

Software in an MSDN Subscription comes with a development, test, and demonstration license.

MSDN Subscriptions includes technical support for those products that ship with an MSDN Subscription. This limited support is often the most misunderstood support offering. This type of support provides a comprehensive suite of services focusing on four key areas of customer needs: Technical Account Management, Proactive Services, Information Services and Responsive Technical Support Services.Ĭost for this support varies and is on a per contract basis. Premier and Alliance Support is designed to help large enterprise customers to successfully develop, deploy, and manage business systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. This is most often used for setup/migration type of issues where more than one requirement needs to be addressed.Ĭost for this support option is $210 per hour.

#MICROSOFT OFFICE TECHNICAL SUPPORT PHONE NUMBER PRO#

If a problem is determined by Microsoft to be the result of a defect in a Microsoft product, the customer will not be charged for that incident.Ĭost for this option is $245 per incident or a Pro 5 pack can be purchased for $1225.Īdvisory Services is a remotely-delivered, consultative support option that adds the element of proactive support, providing a comprehensive result beyond your break-fix product maintenance needs. Anything outside of the installation such as OWA, public folder replication etc would be treated as a separate incident.

For example if you encounter an error during the initial installation of Exchange 2003, working to get past this error to a successful installation would be one issue. If a problem consists of subordinate issues, each shall be considered a separate incident. A Problem Resolution incident is defined as a single support break-fix issue that cannot be broken down into subordinate issues. Problem Resolution Services is the most widely used support option. I will briefly discuss each of these below: Some of these options you may be familiar with and some new offerings you may not be familiar with. Microsoft Product Support Services has a variety of support options for Exchange Server.

Microsoft office technical support phone number